Sometimes all that someone needs is for you to listen to them. Not just hear them, but really listen, listen to understand and listen to provide empathy and compassion.
They don’t need you to solve their problem, just listen and provide a space for them to articulate their thoughts. Because most of the time, through this, they’ll end up solving their own problem anyway.
Going beyond what we commonly think of as trust, at the heart of cohesive and effective teams must be vulnerability based trust.
This means people are comfortable saying ‘I screwed up’, ‘I need help with that’, ‘what could I do more of to be a better manager for you’, ‘what could I do less of to be a better member of this team’.
Vulnerability based trust means that people are comfortable being vulnerable with each other.
And the result of this kind of team is cohesion, effectiveness, healthy debate, increased commitment, accountability and a focus and attention on results. And for leaders of an organization, this is what counts.
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